Zelinda

Last Updated: July 23, 2025

1. Introduction

Welcome to Zelinda ("Company", "we", "our", "us")! These Terms of Service ("Terms") govern your use of our Slack-compliant semantic data analysis service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Zelinda provides an AI-powered data analysis service that integrates with Slack and your data warehouse using semantic fingerprinting technology. Our Service:

Processes your business questions in memory without storing raw text
Creates structured data acquisition plans requiring your approval
Executes read-only queries on your authorized databases
Provides factual data answers through approved query results
Stores database schema information and connection configurations

3. User Responsibilities and Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials and database connections
Reviewing and approving all data acquisition plans before execution
Ensuring you have proper authorization to connect your organization's databases
Verifying AI-generated data answers before making business decisions
Using the Service in compliance with your organization's data policies
Restricting access to your computer and Slack workspace
Accepting responsibility for all activities that occur under your account

4. Data Processing and Privacy Protection

Our Service implements privacy-by-design principles:

Semantic Fingerprinting: Your messages are converted to structured semantic interpretations - no raw text is stored
Approval-Gated Queries: All database access requires your explicit approval
Read-Only Access: Database connections use read-only credentials with query validation
Plan Expiration: Data acquisition plans automatically expire after 1 hour
User Control: You can delete all your data at any time through your dashboard

Detailed information about our data practices is available in our Privacy Policy.

5. Query Approval Workflow

Your Explicit Consent Required:

No database queries execute without your explicit approval
You will see detailed plans including SQL queries, required tables, and security considerations
You can approve, reject, or request modifications to any data acquisition plan
You can cancel approved queries before execution
All approvals and rejections are logged for audit purposes

6. Database Connection Requirements

When connecting your databases, you must ensure:

You have proper authorization from your organization to connect the database
Database credentials use read-only access (we validate this)
Connection credentials are kept secure and updated as needed
You comply with your organization's data access policies
You understand that query results will be sent to your Slack workspace

7. AI and Machine Learning Limitations

Important Disclaimers:

AI Accuracy: AI-generated data answers may contain errors or inaccuracies. Always verify critical business decisions
Query Validation: While we validate SQL queries for safety, you should review all data access plans
No Training Data: Your data is never used to train AI models in compliance with Slack policies
Semantic Processing: AI processes semantic interpretations, not your raw message content
Human Oversight: Our system includes safety checks, but you remain responsible for data access decisions

8. Intellectual Property

The Service and its original content, features, and functionality are the exclusive property of Zelinda and its licensors. This includes:

Semantic fingerprinting technology and algorithms
Query plan generation and approval workflow systems
Database security and validation mechanisms
User interface and experience design

You retain all rights to your data and query results. By using our Service, you grant us the right to process your data solely for providing the Service to you.

9. Service Availability and Performance

We strive to provide reliable service but cannot guarantee:

100% uptime or availability
Specific query execution times (depends on your database performance)
Compatibility with all database configurations
Continuous availability of third-party integrations (Slack, OpenAI)

10. Data Retention and Deletion

What We Store:

User Profiles: Name, email, Slack information, role, and team membership data
Database Connections: Encrypted connection credentials and configuration details
Query Plans: Data acquisition plans and their approval status
Analytics Data: Performance metrics and usage statistics for service optimization
Processing Logs: Request processing status and error tracking
Schema Information: Database structure and available objects for query generation
Team Management: User invitations, roles, and consent records

What We DON't Store:

❌ Raw Slack messages or conversation content
❌ Database query results (sent directly to Slack)
❌ Your actual business data from connected databases

Data Deletion Controls:

Logs Dashboard: Delete processing logs, analytics data, and query plans individually or in bulk
Settings Dashboard: Delete ALL company data including users, connections, and metadata
Query Plan Expiration: Active query plans expire after 1 hour (data remains for analytics)
Account Termination: Team admins control data deletion through dashboard settings

11. Prohibited Uses

You may not use the Service to:

Access databases without proper authorization
Attempt to circumvent read-only restrictions or query validation
Store, transmit, or process illegal content
Violate any applicable laws or regulations
Interfere with or disrupt the Service or servers
Attempt to gain unauthorized access to other users' data
Use the Service for competitive intelligence against Zelinda

12. Slack Policy Compliance

Our Service is designed to comply with Slack's developer policies:

No raw message content is stored
Query results are never stored in our systems
User data is never used for AI training
Plan expiration prevents indefinite storage of query intentions
Team admins maintain full control over their data through dashboard controls
Slack workspace administrators control app installation and can remove access at any time

13. Termination

We may terminate or suspend your account immediately, without prior notice, for:

Breach of these Terms
Unauthorized database access attempts
Violation of Slack's Terms of Service
Suspected security threats or fraudulent activity
Non-payment of fees (for paid plans)

Upon termination, your right to use the Service will immediately cease, and all your data will be deleted within 14 business days.

14. Limitation of Liability

To the fullest extent permitted by law, Zelinda shall not be liable for:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, data, use, goodwill, or other intangible losses
Damages resulting from AI-generated data answers or query results
Issues arising from third-party services (Slack, Google AI, your database)
Data breaches or unauthorized access at your database level
Business decisions made based on Service outputs

15. Indemnification

You agree to indemnify and hold Zelinda harmless from any claims, damages, or expenses arising from:

Your use of the Service in violation of these Terms
Your violation of any third-party rights
Unauthorized database connections or data access
Your violation of applicable laws or regulations

16. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated with at least 30 days' notice. Your continued use of the Service after changes indicates acceptance of the new Terms.

17. Governing Law

These Terms are governed by the laws of Delaware, without regard to conflict of law principles. Any disputes will be resolved in the courts of Delaware.

18. Contact Us

If you have questions about these Terms, please contact us at:

Support: support@zelinda.ai
Founder: gonzalo@zelinda.ai